Payment & Security
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Free shipping on domestic orders over $150. Excluding liquids over 1 gallon. Some exceptions apply.
If you would like to make a return, take a look at our policies below. We want to make sure you’re completely happy with your purchase. If there’s anything we can do to improve your experience, please contact us at firstname.lastname@example.org.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with the original tags still intact. The product(s) must be in their original packaging, if applicable, and in the same condition they were received. You’ll also need the receipt or proof of purchase.
Returns on equipment: We will charge a 20% restocking fee plus shipping for any equipment returned for any reason other than a manufacturer's defect.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a PDF of a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You are responsible for paying for the return shipping costs. We will deduct the cost of return shipping from your refund.
Consider purchasing shipping insurance to ensure it arrives. We can’t guarantee that we’ll receive your item.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Once we receive your returned item, our team will review your request and inspect the item. We will send you an email to confirm that we’ve received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved.
If approved, the money will be refunded to your original method of payment within one week. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.
Ask the pros! We are available to answer any questions you may have about the products we offer.
On orders over $150 within Canada. Excluding liquid products over a gallon and some restrictions apply.
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