Subject: Final Response Regarding Nasiol Product Concern
Hi again Allan,
You contacted us requesting a replacement bottle, stating that the product you received was expired in April 2023. As previously explained, ceramic coatings such as this do not have expiration dates. What appears on the label is the manufacturing date, not an expiry date. This is standard across the industry, and Nasiol confirms the product remains viable well beyond that date if stored properly. We even sent you pictures of the package, and it is written manufacturing date. We asked for you to return pictures, but you said you no longer have the package, you threw it out once you thought it was expired as opposed to manufactured.
Given your professional background as a writer, I was surprised by the inaccuracies in your review. It appears there may have been a misunderstanding, but your statements misrepresented the facts of the transaction. If needed, I can again provide clear photos of the product label to demonstrate this.
Below is the email you sent, which we responded to within 48 hours. You requested a full replacement while refusing to return the original item. As I mentioned during our phone call, this is not a practice accepted by any major retailer—Costco, Amazon, or otherwise. When I asked you to name a company that provides refunds or replacements without a product return, you declined to respond. Instead, you stated that unless we sent a second bottle, you would leave a negative review.
While it is your right to leave a review, we ask that it be factual. Unfortunately, your comments align with a growing trend of manipulative review behavior. We regularly track such incidents to protect the integrity of our business and our loyal customer base. We’ve also notified both the manufacturer and the Canadian distributor of this situation (personally your name and address) and advised them to assess any future warranty claims from your account with full caution.
As a result of this interaction, we have disabled your customer profile to prevent future transactions. We believe this action is necessary to protect our team, our partners, and the high standards we uphold for our clients—many of whom go out of their way to ensure fairness. Just this week, customers who received more than they ordered contacted us to arrange payment. That level of integrity stands in stark contrast to your situation.
Please note that our business will not respond to threats, nor will we reward false claims. We also participate in an industry initiative to track abusive return patterns and chargebacks. Businesses have every right to protect themselves from misuse and fraud.
Attached are the original product images and our response email, which you previously claimed you did not receive. For the record, Nasiol does not place expiry dates on their packaging, and this information is publicly verifiable. It is difficult to believe that you were unaware of this, particularly given your professional experience, as you claim to be a writer.
You even lied and said you did not receive the product in the review, how then would you know if it was expired or not? Ouch that has to hurt. caught again.
The shipper has your signature as received, and you sent us a fraudulent email claiming the product had expired.
So the question is, which statements are a lie?
We have to keep the response up for other retailers to see.
Te good news as aa society we all work togetjer to grow our country. It is not fare to the peopple that had to pay for this product for you to obatin free with fraudulent practices.
Can you tell us what you have written as a professional writer- just curious, We can serch out through Atrtififcial Intelligence. I hope you write fiction then this would be understandable.
This matter is now considered closed, as is your profile and locked out of any future sales.
We wish you well.
Sincerely,
Darren
Meticulous Detailing
Subject: Clarification on Product Date and Acknowledgement
Hi Allan,
Thank you for recently sending the photo of your product. As confirmed, the date shown is the manufacturing date, not the expiry date, despite the ongoing concerns you've raised. We understand that no one wants to receive a product they believe may be unusable—and we absolutely respect that. We're all consumers, and we all work hard for our money.
I was raised to believe that when you make a mistake, the right thing to do is acknowledge it and apologize. Unfortunately, not everyone was taught that early on.
You also mentioned being a professional writer, and we appreciate you sharing that. With that in mind, we had expected a bit more careful attention to the details provided, particularly since this was clearly explained.
We hope this clears things up and appreciate you taking the time to reach out.
Best regards,
Darren
_________________________________________________________________________________________________________________________________________________
From: Meticulous Detailing
Sent: May 1, 2025 10:15 AM
To: 'allan.swan@sympatico.ca'
Cc: Meticulous Detailing
Subject: RE: New customer message on May 1, 2025 at 8:26 am
Subject: Nasiol Product Issue
Hi Allan,
I’m sorry about the issue — I double-checked, and what you received is exactly what Nasiol shipped us.
If you’re able to return it, I’ll either cover your shipping cost or send you a return authorization. Once we get it back, I’ll make sure you receive a full warranty replacement.
As for the expiry dates — they’re often more about encouraging turnover than actual product failure. It’s a bit like canned goods from WWII: they technically “expire,” but they’re still usable years later.
Let me know how you'd like to proceed.
I am sorry we did not meet your standard of service and hope we can do better next time. Unfortunately, like shipping, it is out of our hands.
Best,
Darren
